Who we are
Porto iGaming is the controller of the personal data described here. Contact: [email protected].
What we collect
Applications and certificate holder files: names, contact details, identity and address documents, CVs, criminal record certificates and the other documents listed in the certification process.
Complaints and messages: what you send us and the e-mail address you write from.
Website: technical logs (IP address, browser, pages requested) kept for security for up to 30 days. We do not use advertising or tracking cookies.
Why
To audit applicants and monitor certificate holders under the certification services agreement (contract and legitimate interest); to handle complaints and messages (legitimate interest); to protect the website (legitimate interest).
Who sees it
Our compliance staff. Complaint details are shared with the operator concerned. Files may be shared with competent authorities when the law requires it. We do not sell personal data.
How long
Certificate holder files: the term of the certificate plus five years. Rejected applications: two years. Complaints: three years after closure. Technical logs: 30 days.
Security
Documents are encrypted at rest and served only after an access check. Staff accounts use two-factor authentication.
Your rights
You may ask for access, correction, deletion or restriction of your data, and object to processing, by writing to [email protected]. Where a legal obligation requires us to keep data, we tell you.